Consumer Code For Home Builders

Our Commitment to Customer Excellence and Transparency

At the heart of our ethos is a steadfast commitment to ensuring your home-buying journey is as seamless and satisfying as possible. Our ultimate goal is not just to meet your expectations but to exceed them, so much so that you'll consider us for your future property investments.

We proudly adhere to The Consumer Code, a set of guidelines endorsed by leading Home Warranty providers, including the NHBC, with whom we are registered.

This Code serves as a benchmark for best practices, procedures, and information dissemination in the home-building industry.

The Consumer Code Aims To:

  • Receive fair and equitable treatment throughout your buying process
  • Are well-informed about the service levels you can anticipate
  • Obtain accurate and reliable information to guide your decisions
  • Have access to efficient, cost-effective dispute resolution mechanisms should any issues arise

In the rare event that a Home Builder is found to be in serious violation of these guidelines, Home Warranty Bodies have the authority to impose various sanctions. These can range from removal from their register to exclusion from registers maintained by other participating Home Warranty Bodies.

For a comprehensive understanding of the Consumer Code, including downloadable resources, please visit the Consumer Code for Home Builders website.

Please note that these details should be read in conjunction with our Terms and Conditions.

Terms and Conditions

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