Our Commitment to Customer Excellence and Transparency
At the heart of our ethos is a steadfast commitment to ensuring your home-buying journey is as seamless and satisfying as possible. Our ultimate goal is not just to meet your expectations but to exceed them, so much so that you'll consider us for your future property investments.
We proudly adhere to The Consumer Code, a set of guidelines endorsed by leading Home Warranty providers, including the NHBC, with whom we are registered.
This Code serves as a benchmark for best practices, procedures, and information dissemination in the home-building industry.
The Consumer Code Aims To:
- Receive fair and equitable treatment throughout your buying process
- Are well-informed about the service levels you can anticipate
- Obtain accurate and reliable information to guide your decisions
- Have access to efficient, cost-effective dispute resolution mechanisms should any issues arise
In the rare event that a Home Builder is found to be in serious violation of these guidelines, Home Warranty Bodies have the authority to impose various sanctions. These can range from removal from their register to exclusion from registers maintained by other participating Home Warranty Bodies.
For a comprehensive understanding of the Consumer Code, including downloadable resources, please visit the Consumer Code for Home Builders website.
Please note that these details should be read in conjunction with our Terms and Conditions.
Read what others have to say
"This is my second home bought from you. I would only ever buy a new build from Norfolk Homes. "
"As a general note, we have been very happy with all our dealings with Norfolk Homes. This is the fourth new house we have bought throughout out life and without a doubt it is the best finished home we have ever bought. I would have no problem in recommending Norfolk Homes to anyone. "
"We have only been here for a week, but are enjoying the house so much. We are very impressed by the quality of the workmanship throughout the house, as are the friends and relatives who have dropped by to celebrate our new home with us."
"The service I have had over the two years has been second to none. Any issues (and there have been very few) have been sorted promptly and efficiently and everyone on site has been friendly and helpful."
"Staff at the sales office have been really helpful and are a great example of providing excellent customer service. Many other companies should take a leaf out of their book."
Mr & Mrs B (Sprowston)
"I’ve bought two properties from Norfolk homes and they are without a shadow of a doubt the best developers you could come across! The properties are immaculate and completed to a very high standard. The care and attention to detail is second to none and their customer service is exceptional. A huge thank you to Shaun the site manager. He is always happy to help, nothing is ever too much trouble."
Mrs L. (Hemsby)