Complaints Procedure

As a company Norfolk Homes Ltd takes great pride in not only the houses we build but the level of service we provide to all customers and perspective customers, regardless of circumstances. In the event however that you feel we have either collectively or individually failed to reach the appropriate standards or not adhered to our core values we would like to know.

We take all complaints extremely seriously and they will be investigated thoroughly by our Board of Directors.

In the event that you would like to bring an issue to our attention or make a complaint please email us immediately via the email address:


Alternatively, you can write to us at the following address:

Complaints Procedure
Norfolk Homes Ltd
Weybourne Road
NR26 8WB

We will aim to respond to all complaints within 72 hours of receiving the complaint.