As a company Norfolk Homes Ltd takes great pride in not only the houses we build but the level of service we provide to all customers and perspective customers, regardless of circumstances. In the event however that you feel we have either collectively or individually failed to reach the appropriate standards or not adhered to our core values we would like to know.

We take all complaints extremely seriously and they will be investigated thoroughly by our Board of Directors.

In the event that you would like to bring an issue to our attention or make a complaint please contact our head office:

Telephone: 01263 825679

Email: complaints@norfolkhomes.co.uk

Alternatively, you can write to us at the following address:

Board of Directors
Norfolk Homes Ltd
Weybourne Road
Sheringham
Norfolk
NR26 8WB

A written acknowledgement of your complaint will be received no later  than five calendar days from the first business day after the complaint is received.

Our aim is to resolve your complaint as soon as possible. A full, written response will be provided within 20 working days of the complaint being received.

In the event we are unable to resolve your complaint to your satisfaction, you may be able to ask the Consumer Code or your home warranty provider for an independent review.

The Consumer Code offers an independent resolution service to support where the complaint relates to the marketing and selling of homes and/or a failure to build homes to warranty standards.

A dispute may be brought to the Independent Dispute Resolution Scheme after 56 calendar days have passed since raising the complaint, but no later than 12 months after our final response.

More information can be found on their website – www.consumercode.co.uk

Using our complaints procedure or the Independent Dispute Resolution Scheme does not affect the buyer’s normal legal rights.