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Norfolk Homes Ltd are immensely honoured to have been once again awarded the prestigious 5-star rating in the 2023/2024 The Home Builders Federation (HBF) Customer Satisfaction Survey. We believe this accolade, the highest achievable in the survey, stands as a testament to our commitment to delivering quality homes and exceptional customer service.

The HBF Star Rating Scheme is an independent regulated industry assessment of customer satisfaction, with ratings derived directly from homeowner feedback.

Managing Director, James Nicholls, shared his pride at the latest results saying, “Achieving the highest level of satisfaction from our customers, who are uniquely qualified to judge our performance, is an incredible accomplishment that we should all take great pride in.” He extended his gratitude to all staff members for their unwavering hard work and dedication, underlining that the company’s success is directly linked to their commitment and passion.

It is a privilege to be part of our customers’ lives and the company is dedicated to upholding and exceeding the high standards that form the ethos of the company.