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Norfolk Homes Ltd is proud to announce that it has once again achieved the prestigious 5-star rating in the 2025/2026 Home Builders Federation (HBF) Customer Satisfaction Survey.

This recognition, the highest possible rating within the industry benchmark, reflects the company’s ongoing dedication to building high-quality homes and delivering an exceptional customer experience. The HBF Star Rating Scheme remains one of the most respected independent measures of customer satisfaction in the housebuilding sector, with results based entirely on verified homeowner feedback.

Managing Director James Nicholls commented on the achievement:

“Maintaining our 5-star status is something we are incredibly proud of. As a privately-owned company with over four decades of experience, we continue to focus on building homes that meet the highest standards while ensuring our customers feel supported throughout their journey with us. This award is a reflection of the passion and commitment shown by every member of our team.”

He added:

“I’d like to personally thank our staff for their continued hard work and dedication, which make achievements like this possible. We also extend our sincere thanks to our customers, not only for choosing Norfolk Homes, but for sharing their feedback and experiences. Their input plays a vital role in helping us continually improve and evolve.”

This latest milestone reinforces Norfolk Homes’ position as a trusted and respected housebuilder, committed to quality, service, and customer satisfaction across every development.